Careers
at The Nieves Law Firm

Responsibilities

• Efficiently answer and direct phone calls as well as schedule client calls and meetings
• Successfully and accurately process incoming and outgoing mail
• Assist the team with ministerial tasks and ensure the systematic flow of communication in the office
• Maintain the office calendar, remind staff of upcoming appointments and meetings, and set up conference rooms
• Ensure all visitors (clients, potential clients, vendors, etc) are greeted positively and professionally upon entry into the office
• Conduct intakes for potential new clients, schedule consultations, and accurately maintain the tracking list of potential new clients
• Serve as the first point of contact for potential clients who want to engage our firm and guide them through the expectations of working with our office
• Provide ongoing customer service to current clients, engage with individuals who visit or call the office in a positive and efficient way, and assist in various areas of the firm as needed

Qualifications

• Must be high energy, enthusiastic, and empathetic
• Candidate must be proficient in Microsoft Office and have comfort using Mac products
• Dependability, punctuality, and consistency are key character traits for success in this position
• Candidates must have excellent communication skills and be able to articulate themselves well orally and in writing
• Must pay attention to detail and have a professional attitude
• Must manage time appropriately and complete projects within the assigned deadlines
• Night and weekend availability is required
• Spanish speaking REQUIRED

Responsibilities

• Create new case files and ensure that the files (electronic and physical) remain organized and updated
• Scan and upload documents to the firm’s case management system
• Interact with the clients, courts, and administrative agencies on a daily basis
• File and serve documents (in person, electronically, by mail) and submit proofs of service
• Maintain the office calendar and schedule appointments
• Answer incoming calls and place outgoing calls to clients, potential new clients, and various agencies
• Show up on time with a positive attitude
• Quickly move tasks through the pipeline
• Assist with storage management
• Properly handle file retention (physically and electronically) once cases are closed
• Assist with all administrative tasks in the office as needed

Qualifications

• To be a key player on the team you must be dependable, punctual, computer literate, a fast typist, and have a great attitude
• You must have excellent communication skills and pay attention to detail
• You must complete projects within the assigned deadlines
• Exhibit the highest level of dependability when it comes to tracking and meeting deadlines
• The ideal candidate must be proficient in Word, Outlook, Excel, PowerPoint, Lexis Nexis, and Mac Operating Systems
• Experience with online case management systems or client relationship management systems is preferred
• This position requires a high school diploma
• This position requires a valid CA driver’s license and the possession of a motor vehicle

Responsibilities

HR Management: Staff Supervision & Coordination

• Assists with recruiting, interviewing, hiring, and onboarding staff
• Conduct orientation and training of new staff members
• Arranges for backup or contract attorney coverage when employees are absent or conflicts arise in the calendar
• Ensures the success of the office staff by motivating, coaching, counseling, and disciplining employees
• Coordinates with C-Suite Level management about the productivity and growth of staff
• Assists with evaluations and feedback for performance reviews
• Resolves disputes and grievances
• Maintains staff attendance reports
• Monitors and tracks vacation, sick leave, and time off requests
• Identifies and proposes appropriate memberships in legal or business organizations
• Identifies awards and recognitions that the Firm or staff may be eligible for and oversees completion of the application process
• Assists staff with securing lodging, transportation, and flights for work-related travel

Operations Management: Facilities & Office Operations

• Creates, implements, and maintains the Firm’s policies, systems & procedures
• Liaises between the firm and the landlord, to ensure maintenance activities are performed, facility problems are solved, and parking facilities are made available to employees
• Assures that employees have the tools and supplies they need to perform their duties
• Arranges for the purchase of approved office equipment & furniture
• Interview proposed vendors and determine if vendor services a Firm needs and the cost-effectiveness of implementing the service
• Creates a plan for transitioning or onboarding new vendors and service providers and disseminates approved plan to team
• Oversees building projects, renovations, or refurbishments if any
• Secures and manages the off-site storage of historic files
• Troubleshoots computer and system problems and liaises with IT specialists to resolve

Marketing Management

• Assists the owner with her marketing activities
• Oversees the marketing assistant and marketing specialist in creating and ordering approved company brochures, literature, promotional materials, and similar items
• Assists with organizing and managing approved third-party service providers for firm marketing and event activities (caterers, event planners, cleaning crews, etc.)
• Manages Client expectations
• Ensures timely compliance with client needs and requests
• Addresses client concerns

Financial Management

• Oversees the billing clerk and the timely receipt of payment on Firm client invoices
• Ensures timely processing of third-party invoices and bills
• Manages Petty Cash
• Collects and processes in-office payments and safeguards funds
• Ensures that staff members submit timely expense, mileage, and other reimbursement requests to the Owner

Qualifications

• The Office Manager will have the equivalent of an Associate’s degree in Business or a related field, or equivalent work experience
• The Office Manager will have supervisory experience and experience working in an office, preferably a law firm

Responsibilities

• Organize files and present flagged information to the attorney
• Docket and calendar events, meetings, and court hearings
• Update and manage the firm’s online case management system
• Communicate with clients by providing updates and answering questions that do not involve legal advice
• Communicate with outside agencies, clients, vendors, etc. regarding case statuses or matters
• Compile and prepare documents for court filing (personally, by mail, electronically, etc) via the process server with applicable instructions and filing fees
• Collaborate with firm attorneys regarding case statuses, tasks, deadlines, and projects
• Conduct research on laws, legal articles, and regulations
• Issue spot and draft relevant motions for attorney review and submission.
• Draft documents by customizing applicable forms and pleadings for attorney review and editing
• Draft correspondence on behalf of the attorney for attorney signature and review
• Draft motions, court forms, mitigation packets, information requests, subpoenas, and other legal documents ensuring proper formatting, style, and captions on firm documents
• Prepare discovery requests and responses to discovery demands for attorney review
• Secure timely transcription of case-related audio and video recordings
• Ensure timely preparation and service of witness subpoenas for relevant hearings as well as timely call-offs when no longer needed
• Coordinate experts, investigators, and other third-party service providers for all cases where needed
• Complete case summaries and memos for case file and attorney review
• Help attorneys prepare cases for hearings (trial binders, scheduling calls, document gathering, PowerPoint, etc.)
• Assist attorneys in the courtroom with contested hearings

Qualifications

• A minimum of one-year CRIMINAL LAW experience is required
• To be a key player on the team you must be dependable, punctual, computer literate, a fast typist, and have a great attitude
• You must have excellent communication skills and pay attention to detail
• You must complete projects within the assigned deadlines
• Exhibit the highest level of dependability when it comes to tracking and meeting deadlines
• The ideal candidate must be proficient in Word, Outlook, Excel, PowerPoint, Lexis Nexis, and Mac Operating Systems
• Experience with online case management systems or client relationship management systems is preferred
• This position requires a high school diploma but an Associate’s degree or legal training is preferred

Responsibilities

• Maintain confidentiality and objectivity
• Prepare for hearings in advance, research potential issues, guide the clients clearly and provide strategic advice
• Advocate for and secure the best possible outcome for clients
• Be familiar with and apply post-conviction remedies
• Stay up to date in changes in the law
• Properly advise clients on the immigration consequences associated with their case
• Draft and submit motions and other filings on time – meeting internal and external deadlines
• Arrive at work and court on time in professional and appropriate attire
• Maintain a good rapport with clients and treat them with respect
• Participate in ongoing training as required by the Firm
• Participate in networking and community events as required by the Firm
• Accurately and concurrently bill time

Qualifications

• 1-5 years of Criminal Defense experience
• High energy and eagerness to learn
• Strong research and writing skills
• Must be prepared and punctual
• Excellent time management skills
• Committed to providing high-quality client service
• Possess a J.D. and be in good standing with the State Bar of CA
• Willingness to travel throughout Alameda County and surrounding Bay Area
• Spanish speakers encouraged to apply

Responsibilities

• Be committed to criminal defense, protecting the rights of those accused, and fighting for excellent results
• Prepare for hearings in advance, research potential issues, draft appropriate motions, and take a proactive approach to reaching positive resolutions
• Guide the clients clearly and provide competent strategic advice
• Help manage the legal division – assisting in training and guiding Junior Attorneys with cases and delegating tasks to administrative staff
• Lead case management meetings – providing insight, direction, and strategy for all cases in the firm
• Advocate for and secure the best possible outcome for clients
• Submit motions and other filings on time – meeting internal and external deadlines
• Arrive to work and court on time in professional and appropriate attire
• Maintain a good rapport with our clients and treat them with respect
• Fully participate in quarterly goal setting and performance reviews
• Participate in ongoing training as required by the Firm

Qualifications

• High energy and enthusiastic
• Prepared self-starter
• Committed to providing high quality client service
• Familiarity with Mac OSX
• Experience with online case management systems
• A minimum of 10 felony jury trials and preliminary hearings
• Experience drafting and arguing substantive motions
• Experience drafting and arguing post-conviction motions (1473.7, Certificates of Rehabilitation, Writs of Habeas Corpus, Appeals, etc.)
• Possess a J.D. and be in good standing with the State Bar of CA
• Willingness to travel throughout Alameda County and surrounding Bay Area

Responsibilities

• Draft and serve subpoenas to ensure court attendance and secure records or documents from institutions and familiarity with resources commonly used to quickly locate parties or records needed for effective criminal defense.
• Locate, interview, and serve witnesses and parties. Writing and communication skills are critical for this position.
• Investigate and document social media accounts, the contents of cell phone and computer extractions, and other media sources for information favorable to a client’s defense.
• Draft Investigative Statements.
• Assist attorney with on-scene investigations including but not limited to photographs, measurements, surveillance, procurement of existing footage, or any other assignment that will assist the attorney in developing and defending the case.
• Adapt quickly to working in a supportive but fast-paced environment where hard deadlines are the norm and multitasking is essential.
• Demonstrate the excellent interpersonal skills and professionalism required in a cooperative and goal-oriented environment.

Qualifications

• Excellent time management, problem-solving, and communication skills
• Candidates should be prepared to present specific experiences where their work played an integral part in the successful resolution of a criminal case or acquittal
• Willingness to travel throughout Alameda County and surrounding Bay Area
• High energy and enthusiastic
• Prepared self-starter
• Committed to providing high-quality client service
• Familiarity with Mac OSX
• A minimum of 2 years experience as a criminal investigator

Duties

• Meticulously review all lead sources and ensure timely outreach.
• Refer Non-Qualified PNCs to attorneys we know and trust.
• Conduct standard needs analysis with potential clients to determine their ability to engage the firm and without giving legal advice.
• Conduct follow-up calls with potential new clients.
• Confirm the receipt of signed welcome packets and paid invoices and send new client alerts.
• Ensure onboarding tasks have been completed
• Participate in workshops, conferences, and other ongoing trainings as required by Owner.

KPIs:

• Onboard a minimum of 21 new cases per month at an average case value of $8,000.
• Maintain a minimum average case value of $8,000.
• Maintain a 30% closure rate monthly.

Compensation

• On Target Earnings: $102,000 uncapped
• Wages: $25 Hourly + Bonus
• Incentives: Incremental case bonus after 11 cases onboarded. Bonus for Average case value increases, and Bonus for achieving $168,000 in total origination onboarded monthly.

Requirements:

• The Sales Client Intake Specialist should have an educational background in hospitality, sales, marketing, or psychology at an equivalent level.

Ramp-up Expectations:

• Day 1-30 Complete all assigned training and study modules.
• Day 30-60 Continue training modules/listen to team members recorded sales calls and take notes on what is working and why. Pay attention to closure rates!
• Day 60-90 begin sales calls with minor cases and farm the warm follow-up call opportunities.
• Day 90 full responsibility for all incoming case types, close minimum of 11 cases, and achieving a 30% close rate monthly.

Responsibilities

• Execute the firm’s marketing strategy to ensure high-quality customer service and increase top of mind awareness
• Plan and disseminate social media content on multiple social media platforms.
• Take photos, videos, and other relevant media to use on social media and other online avenues
• Design and develop marketing materials for targeted audiences
  • Responses to prospects (new client proposals, brochures)
  • Welcome packages and personalized letters
  • Newsletters
  • Marketing emails
  • Blogs
  • Biographies
  • Website and Social Media Material
• Implement Search Engine Optimization strategies to increase visibility on all relevant search engines
• Call current and former clients (on behalf of the firm) to check-in and see if there is anything the firm can do to assist them, or whether they have friends or family that may need the firm’s help
• Contact potential referral sources to arrange meetings with the owner and build referral relationships
• Maintain the top of mind awareness system to deepen relationships and increase value of current referral sources
• Keep the Client related sections of the Firm’s website and social media (Facebook, Twitter and Linked In accounts) up-to-date and fresh
• Contact organizations that would be willing to invite firm attorneys to speak to their members, clients, or service populations
• Keep abreast of the Firm’s event calendar and ongoing and upcoming projects and programs in order to inform prospective clients and answer questions from staff
• The Marketing Assistant will maintain the Firm’s marketing documents and materials (electronic and paper) in locations that are accessible to the Owner and Office Manager
• Participate in weekly marketing and sales meetings with the Owner and Staff.
• Lead by example with a positive and enthusiastic attitude
• Comply with all rules and regulations as stated in the Firm’s Policies and Procedures

Qualifications

• Experience:
  • Maintaining social media calendars
  • Launching and executing marketing campaigns
  • Creating pre- and post-engagement customer journeys
  • Designing flyers, mailers, ads, and other digital media
  • Measuring metrics and the success of campaigns
• Degree in Business or Marketing preferred
• Excellent and demonstrated Copy Writing Skills
• Graphic Design and Social Media Skills
  • Experience with Adobe Creative Cloud preferred
• Proactive thinking
• Deadline-oriented
• High attention to details
• Excellent organizational and time management skills
• Must know how to properly hypothesize the success of a campaign and accurately measure the metrics that matter.

Responsibilities

• Research and propose new marketing avenues and lead generating ideas
• Create hypotheses for marketing campaigns and oversee the execution of each campaign
• Develop and execute approved marketing plans
• Develop marketing materials for targeted audiences and practice areas such as attorney brag sheets, lead magnets, and infographics
• Analyze and measure the Firm’s SEO, PPC, LSA results
• Create pre/mid/post engagement marketing materials for distribution such as fact sheets, brochures, newsletters, infographics, etc.
• Run and analyze reports for marketing insights and summarize for the Owner
• A/B Test Marketing Campaigns
• Provide Cost of Acquisition Reports to Owner
• Manage the digital marketing team
• Ensure timely edits and updates to the website
• Make suggestions for website copy changes
• Create copy for website pages that will increase authority and relevance of site
• Work with the digital marketing team to create relevant landing pages for lead magnets
• SEO
• PPC
• Local Service Ads
• Create campaigns for targeted email blasts for select mailing lists and groups
• Ensure timely distribution of the firm’s newsletter
• Generate Reviews & Testimonials for the Firm
• Optimize and distribute visual media on the firm’s YouTube channel, website, and other social and online platforms

• Develop a monthly social media calendar and cross-post across the Firm’s social media platforms
• Identify and implement ways to increase the engagement and following on the Firm’s social media platforms
• Create and Manage social media ads
• Ensure the timely production of FAQs and online Video Content
• Identify opportunities for the firm’s attorneys to host or participate in events at which prospective clients will be present
• Identify target rich environments for firm attorneys to put-on seminars for prospective clients, and referral sources
• Identify outside organizations that would be willing to invite firm attorneys to speak to their members, clients, or employees.
• Develop NLF community outreach programs and seminars
• Create relationships with Referral Sources online and develop those relationships offline
• Cultivate the Firm’s Team 100
• Attend networking events on behalf of the firm and build referral relationships
• Recommend and develop ads for local media
• Secure NLF features on radio, TV, podcast and other publications
• Provide reports as required by the Owner.
• Maintain the Firm’s marketing documents and materials (electronic and paper) in locations that are accessible to the Owner.
• Keep abreast of the Firm’s calendar and ongoing and upcoming projects
• Participate in staff meetings with the Owner and Staff.  Lead by example with a positive and enthusiastic attitude.
• Comply with all rules and regulations as stated in the Firm’s Policies and Procedures.